Contact us
We welcome all feedback, positive or negative and pride ourselves on using this feedback constructively to continuously improve the service we offer through Rosedale. We operate a 24/7 phone line where you can talk to directly to a member of the Rosedale team.
Get In Touch
Positive Feedback
We pride ourselves on delivering exceptional care and attention to detail at a difficult time, and are really privileged to receive lots of thank you cards, letters and emails about our service.
When people are deciding which funeral director to use, quite often they look on external review sites such as Facebook and Google. If you are willing to take the time to leave a review on one of these sites, it would be greatly appreciated.
To leave a Google review:
Attleborough branch
Beccles branch
Bungay branch
Diss branch
Halesworth branch
Harleston branch
Wymondham branch
Complaints
Whilst we strive to provide the best possible care and service to the families we serve; we recognise that on occasions problems can arise, and mistakes may be made. This may mean that you wish to make a complaint about our services.
We encourage you to let us know if you have any concerns as soon as possible, to give us a chance to immediately rectify any issues you may have.
We welcome all feedback, positive or negative and pride ourselves on using this feedback constructively to continuously improve the service we offer through Rosedale. Our main aim is to make sure you feel listened to and to show that we have taken any concerns you may have seriously. Ultimately, we would like to find a resolution that is amicable, fair and positive.
Information on how to complain and what to expect can be be found in our Complaint’s Procedure.
NAFD Resolve can help resolve disputes between bereaved families and their Funeral Director through independent conciliation and arbitration.
