Rewarded for our exceptional customer service, our first delivery of memory bears and supporting local Foodbanks

Our exceptional customer service was further rewarded when we received a surprise Customer Care Award, sponsored by Funeral Planning Services. Dee Besley was announced best Funeral Arranger of the year in the National Good Funeral Awards with Paul Rackham just being pipped to the post as Best Grave Digger in the Country. As a shy person, he desperately didn’t want to come first, because he didn’t want to give a speech. As it was, the winner was not in attendance and he was asked to give a speech on behalf of all the nominated grave diggers! He said he was often told that he had a very difficult and hard job. His reply is always that he gets to work outside in the sunshine, see the beautiful Norfolk and Suffolk countryside and that his customers never complain 😊 Rosedale was chosen as one of the venues to host a photographic exhibition that toured the country entitled ‘Small actions, Big difference’. The images highlighted how seemingly small deeds can make a powerful difference to the quality of life for people in their final days. We received our first delivery of memory bears, designed to provide extra support to youngsters (and adults) who have lost a loved one. There are so many positive stories we could tell you about our memory bears, that we just keep giving away more, they go to Time Norfolk, Nelsons Journey and schools and foster carers around Norfolk and Suffolk. Anne & Simon took Tom (10) and Victoria (7) on an epic tandem cycle ride across the country to raise funds for EACH in Quidenham. Tom also shaved his head to raise funds for Star Throwers. Chloe passes her Diploma in Funeral Directing after a four year journey during which she also got married and had her son Logan. Christian Fairbrother from the Diss team also passed his Diploma, joining Richard and Derrick on the team of Funeral Directors. We registered as a drop off point for the Foodbank appeal and over the years have facilitated many kilos of donated food and helped many families in need. Just two years after joining the funeral profession Christian received a certificate in recognition of services to the bereaved and as was nominated most promising new Funeral Director in the country.