coronavirus funeral advice


Funeral advice

We would like to share some information relating to funeral arrangements and funeral services during this difficult time. You can call any of our funeral homes to speak to us if you need to ask any questions or require any help.

At present we are keeping our funeral homes open, but we respectfully ask you to only visit us if it is essential.  Much of the following weighs heavily on our hearts at this time.  We are used to working with families to create unique funeral services to reflect the life of the deceased, and we understand that these restrictions are incredibly difficult for the families that we serve.

Where possible we are encouraging people to arrange a funeral via email or Skype or over the telephone.  We can accommodate those who cannot physically attend the funeral arrangement by setting up a conference call which allows people from different households to telephone in to be part of the discussions and decision making.  We can email or post any documentation or literature to you.

If the funeral arrangement must be done in person, then please do respect the social distancing guidance provided by the government. Ideally the maximum amount of people attending the arrangement would be two. If anyone is self-isolating or is displaying symptoms, please do not attend our funeral home.

From this week we are recommending families do not visit their loved one in our chapels of rest. This is to limit the amount of people accessing our funeral homes in order to protect both our staff and the bereaved families.   We are open to review this day by day as our advice from the government changes but in any event, specific times and limits to the numbers attending may apply. Visits for at-risk groups is strongly discouraged.

Most crematoria are currently recommending that a maximum of ten people can attend a service. This ideally should be made up from immediate family members who are not in any of the high-risk categories and are not self-isolating. The immediate family have been identified as follows:

  • Spouse/partner, parents/carers, brothers/sisters, children (and partners)

However there is some flexibility depending on the unique circumstances of each funeral arranged, for example, if the deceased had few, if any immediate, relatives but a close friend wished to attend the service, that would be reasonable or in the case of the death of a grandparent, attendance by the grandchildren would be appropriate.  We will help you to make these decisions sensitively and taking into account the individual circumstances.

If you are to have a burial for your loved one, you can currently have a graveside service. We can provide a music player, service sheets and most of the service can be held here.

During any funeral service you attend, please remember to stay two metres apart from anyone who does not live within your household. Also refrain from making physical contact with anyone outside of your household which we understand is extremely difficult at such an emotional time.

Where possible we are recommending the use of webcasting/live streaming of the funeral service (using professional or personal devices). This enables other mourners to still ‘virtually attend’ without putting themselves and others at risk of harm. There may also be the possibility of a recording the service. Please talk to your funeral arranger about this.

Whilst it is still possible to place death notices in newspapers and online, we are strongly recommending that the funeral day and time are omitted. This is to prevent people with the best intentions trying to attend the service. Being turned away could be extremely upsetting for them.

Flowers are becoming harder to source and this is causing some florists to start to close. We can source homegrown flowers and will do everything possible to have a small floral tribute available.

We are also not currently offering limousines for funerals – This is for your safety as well the safety of our drivers. If you physically have no other way of getting to a funeral, please speak to us and we will try to help in any way we can.

We are advising that all charitable donations should be done online where possible. We can set up a MuchLoved tribute page for the deceased person, which can be used as a digital memory box and to collect online donations. Anyone can visit this page and share memories, photos, stories and support.

We are more than willing to support families to organise a memorial services or celebration of life service at a later date, perhaps on a special date such as a birthday or anniversary.

This may well be an ideal opportunity to carry out any wishes that the deceased may have left for their funeral arrangements and to unite family and friends that you are not able to do at this time. Please talk to a member of our team about this and they can offer advice or provide any information you may require.

Although you cannot organise the kind of send off that you might have imagined for your loved one, please be assured that we remain committed to the highest possible standards of care and professionalism.  The pledge on our mortuary doors says, “Behind these doors is the most sacred room in the building.  It is where loved ones come to be prepared for the most difficult event in a family’s life.  Those that work behind these doors pledge to each family a never-ending commitment of respect and service to those that place their trust in us.” 

As the country faces restrictions on movement, our Bereavement Support Groups, have had to be stopped temporarily.

The necessity for social isolation means that bereavement support is going to be needed more than ever.  We have set up some new services to support you at this time.

GriefChat is accessible through on our website at .

Simply click on the GriefChat box and you can talk to a specially trained counsellor who can listen, explore how grief is affecting you and help you find any additional support you may need.

Completely free, it will operate from 9am to 9pm Monday to Friday, and via email outside these hours.

In addition, Rosedale’s lead Bereavement Support Facilitators will also be offering a complimentary service by phone on Tuesdays and Thursdays between 9-11am. In Norfolk, you can call Beverley on 07901 888122 or Sarah on 01953 888909, or in Suffolk, you can call Lucy on 07753 299925.

We felt it was really important to continue offering the vital support people need, especially now when it is difficult to spend time with family and friends. Grief is different for everyone and sometimes, people want advice, support and a listening ear from someone outside the family. We are a family business and are here to help anyone.

For any further information, please don’t hesitate to contact any of our branches: