We’re really privileged to receive lots of thank you cards and letters about our service. If you are willing to provide us with some written feedback in the form of a testimonial, we would be grateful if you could spend a couple of minutes and leave a review on Google or the Good Funeral Guide.
Occasionally, things do go wrong, and the National Association of Funeral Directors Professional Standards Board is on hand to investigate complaints about the conduct of members. Meanwhile, NAFD Resolve can help resolve disputes between bereaved families and their Funeral Director through independent conciliation and arbitration.
In the rare event of a complaint, the first step should be to read our Complaints Procedure and contact:
- Claire Turrell: Administration (complaints in regard to general administration, donations and the overall funeral arrangements):
- Emily Houghton: Operational (general complaints or specific complaints regarding funeral services or our funeral team members):