Feedback

Rosedale Funeral Home are members the National Association of Funeral Directors, both of whom demand high professional standards.  Members are required to abide by a stringent Code of Practice and are monitored regularly to ensure a high quality of service is maintained.

Feedback

We’re really privileged to receive lots of thank you cards and letters about our service. If you are willing to provide us with some written feedback in the form of a testimonial, we would be grateful if you could spend a couple of minutes and leave a review on Google or the Good Funeral Guide.

Complaints

Occasionally, things do go wrong, and the National Association of Funeral Directors Professional Standards Board is on hand to investigate complaints about the conduct of members.  Meanwhile, NAFD Resolve can help resolve disputes between bereaved families and their Funeral Director through independent conciliation and arbitration.

In the rare event of a complaint, the first step should be to read our Complaints Procedure and contact:

  • Emily Houghton: Operational (general complaints or specific complaints regarding funeral services or our funeral team members):
Rosedale Complaints Procedure
NAFD RESOLVE