Our values

We are committed to providing full, relevant information and a wide range of options together with itemised prices to enable those we serve to make informed choices.

Our staff are trained to the highest of standards to ensure the bereaved can be confident that those who have died are in safe, respectful hands.  We are dedicated to carrying out our duties with integrity and care.

Our aim is to deliver a unique funeral for each family that reflects the life of the deceased and we will offer ideas and guidance for making the funeral individual and special.

We offer a personal, knowledgeable and dignified service to ensure that every funeral service accords with the beliefs and values of those we serve and meets their aspirations.

We provide support to help families cope after the funeral and can assist with accessing any required professional help.  We run bereavement support and friendship groups.

We strive for the highest possible professional standards.

We are members of the National Association of Funeral Directors and abide by their Funeral Promise.  We are committed to continuing professional development and hold a Licence to Practice issued by the British Institute of Funeral Directors.  We are recommended by both the Good Funeral Guide and the Natural Death Handbook.

Information and Education

We believe that young people should be encouraged to think and talk about issues surrounding death, grief and bereavement.  We offer advice on involving children at all stages of the funeral arrangements and have a range of practical resources designed for children.

We provide training on supporting bereaved children to school teachers, members of the clergy and other professionals.

We provide advice for those comforting the bereaved and attending funerals.  This includes information about delivering a eulogy, writing a letter of condolence and cross-cultural funeral traditions.

Many people avoid thinking about funerals unless they really have to – then at the time of bereavement they may not be in the best position to make important decisions.  We encourage people to seek out the information they need, help them find it, and actively support them to define their own funeral wishes before they die, either as part of a pre-paid funeral plan or simply through an expression of wishes.